Help Center

Welcome to the Amoriella Help Center! We're here to assist you with anything you need. Whether you have questions about your order, need help with returns, or want more information about our products, you'll find all the answers right here.

If you can’t find what you're looking for, feel free to contact us at [carlyscheid1103@gmaillcom].

1. Ordering & Payment

How do I place an order? Placing an order is simple! Just follow these steps:

1. Browse our collection of mugs, candles, and other items.
2. Add the products you want to purchase to your cart.
3. Once you’re ready, proceed to checkout and enter your shipping and payment information.
4. Review your order, and click Submit Order to complete your purchase.

What payment methods do you accept? We accept the following payment methods:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay

Can I change my order after it’s been placed? Unfortunately, once your order is confirmed, we are unable to make changes to it. If you need to modify your order, please contact us immediately at [carlyscheid1103@gmaillcom] and we will do our best to accommodate you.

2. Shipping & Delivery

How long will it take to receive my order?

• Domestic Orders: Orders are typically processed within 1-3 business days and shipped via standard shipping, which takes 3-7 business days to arrive.
• International Orders: International shipping times vary depending on the destination, but typically take 7-14 business days.
• You’ll receive an email with tracking information once your order has been shipped.

Can I track my order? Yes! Once your order has shipped, you will receive a tracking number by email so you can follow your package’s journey to your doorstep.

Do you ship internationally? Yes, we do! We offer international shipping to many countries. Shipping fees will be calculated at checkout based on your location.

3. Returns & Exchanges

What is your return policy? We want you to be completely satisfied with your purchase! If you’re not happy with your mugs, candles, or any other items, you can return them within 30 days of receiving your order, as long as they are unused and in their original condition.

For more details on how to return or exchange items, please visit our Returns & Exchanges Page.

I received a damaged item. What should I do? We’re sorry if your item arrived damaged! Please contact us within 7 days of receiving your order with:

• Your order number
• A photo of the damaged item(s)
• A brief description of the issue We will help you with a replacement or a full refund.

4. Products & Custom Orders

Do you offer custom products? Yes! We offer customization on both mugs and candles. Whether you need personalized designs, names, or logos, we can create unique products tailored to your needs. For more information on custom orders, please contact us.

How do I know which mug or candle is right for me? We provide detailed product descriptions on each product page, including size, materials, and scent (for candles). If you have any additional questions, feel free to reach out to our customer service team at [caelyscheid1103@gmaillcom].

5. Account & Membership

Do I need an account to place an order? No, you don’t need an account to shop at Amoriella. However, creating an account will make future orders faster and allow you to track your order history.

How do I create an account? Simply click on the "Account" icon at the top right of the website and fill in your details. Once you’re registered, you can sign in to manage your orders, address details, and more.

I forgot my password. How do I reset it? Click on the "Forgot Password?" link on the sign-in page, enter your email address, and we will send you instructions on how to reset your password.

6. Contact Us

Still need assistance? We’re here to help! You can reach our customer service team by:

• Email: [carlyscheid1103@gmaillcom]
• Phone: 1.5183681604
  
• Mailing Address: 7 Ridgefield Dr, Delmar, New York, United States 12054
  

We strive to respond to all inquiries within 24-48 hours.

We hope this Help Center makes your experience with Amoriella smoother and more enjoyable! Thank you for choosing us, and happy shopping! 😊